BitSent Terms of Service

You must read these Terms of service and Privacy Policy before accessing or using any of BitSent’s services or website.  Prior to completing a purchase or sale of units of virtual currency with BitSent, you will be shown and are required to accept these Terms of Service. Your use of this website and your acceptance of these Terms of Service signifies that you have read, understand, acknowledge and agree to be bound by these Terms of Service.

Please review our Privacy Policy for details on the manner in which we collect, use, disclose and otherwise manage any of your personal information. Questions or requests with respect to your personal information may be sent via email to privacy@bitsent.ca.

1.                                Introduction

BitSent Inc.  (“Bitsent”, “we”, “our”, “us”) provides users the ability to purchase and sell units of units of virtual currency for Canadian or U.S. dollars in face-to-face transactions or through Automated Vending Machines (AVMs) (the “Services”).  These Terms of Service apply to your use of the BitSent Services and our website www.BitSent.ca (the “Website”), and constitutes a legally binding agreement between you and BitSent regarding your use of and access to our Website and Services.

These Terms of Service may be updated by BitSent from time to time. Any changes to the Terms of Service will be posted on this page. Any changes will be applicable to your first use of our Services or use or our Website following on or after the date of any such change.

These Terms of Services do not alter in any way the terms and conditions of any other agreement you may have with BitSent, unless otherwise agreed to in writing by BitSent. If you breach any of these Terms of Service, your authorization to use the Website and our Services automatically terminates and you must immediately destroy any Contents in your possession and discontinue all use of the Website and our Services.

You may stop using the Website or Services at any time. You do not need to inform BitSent when you stop using the Website or Services.

2.                                Provision of the Website and Services by BitSent

The purpose of the Website is to provide information, products, and services relating to BitSent's mission, approach and initiatives. The contents of the Website include, without limitation, all information, data, products, materials, services, software applications and tools, design elements, text, images, photographs, illustrations, audio and video contents, artwork, graphics contained therein or otherwise made available to you in connection therewith (collectively the “Contents”) and, unless the context clearly requires otherwise, or we explicitly say so in writing, the term “Website” includes all of the Contents.

You acknowledge and agree that BitSent may stop (permanently or temporarily) providing the Website (or any features within the Website) or Services to you or to users generally, at BitSent’s sole discretion, without prior notice to you. Without limiting the foregoing, BitSent reserves the right to decline to provide its Services when the validity of identification documents provided in connection with a potential purchase or sale of units of virtual currency cannot be verified. Certain of BitSent’s Services are dependent on supply and demand, and as such BitSent cannot guarantee that you will be able to make your desired sales or purchases.

3.                                Buying and Selling Units of Virtual Currency

BitSent sells virtual currency through AVMs and in face-to-face transactions. BitSent also purchases units of virtual currency in face-to-face transactions. Our AVMs accept Canadian dollar (CAD) bills and U.S. dollar (USD) bills in exchange for units of virtual currency, but does not allow for the purchase of units of virtual currency from you. No fiat change is issued by the AVM and no exchange of CAD or USD is permitted.

We may require valid government issued identification to complete a transaction. We may collect this information through an attendant stationed at an AVM, or through the automated process at the AVM. We may, either at the time of the transaction or subsequently, review the authenticity of the identification provided. When purchasing virtual currency from an AVM, you may be required to scan your valid government issued identification for each transaction. A third party identification verification service may review the authenticity of the identification and whether it has not been reported as stolen or missing. If your identification is flagged and may not be used to verify your identity, you will receive a message that your transaction may not be completed. If your identification receives a ‘Pass’ rating, you may advance to the next step of the transaction.

When purchasing or selling virtual currency in a face-to-face transaction, either in our offices or at a mobile location, you will be required to show your valid government issued identification and may be asked to provide certain additional information to complete and confirm a transaction.

BitSent has maximum transaction size restrictions which limit the number of units of virtual currency that can be bought or sold in a period of time. BitSent may, in its sole discretion, change these limits at any time for further transactions without prior notice.

All sales or purchases of virtual currency are final. Once confirmed, transactions of units of virtual currency are generally irreversible.

4.                                           Assumption of Risk

 

Virtual currencies do not have inherent or underlying monetary or other value and may, without warning or notice and at any time, have no such value whatsoever.

 

The purchase and sale of units of virtual currency, or other consideration, involves inherent risks and may lead to the complete loss of any value, and you agree to wholly accept any and all such risk. The purchase and sale of units of virtual currency through BitSent is a transaction with BitSent. We do not guarantee that the price offered to you is the best possible price available. BitSent does not act as an intermediary or marketplace between other buyers and sellers of units of virtual currency.

BitSent does not have control of, or liability for, losses by you related to the disruption of the virtual currency network, changes in market valuation of your virtual currency holdings, regulatory action by one or more nation or state, delays in processing of transactions on the virtual currency network, theft by a third party of virtual currency held in your wallet, or virtual currency that is irrecoverable due to errors on your part. Please ensure that the address provided indicating the location to which the virtual currency purchased should be sent is correct.

 

You agree to deliver the agreed upon payment for the units of virtual currency purchased, regardless of changes in the price at which the virtual currency is made available or purchased

 

You further agree that the Services do not constitute a trading of, or an exchange in, securities, investment contracts or any other document or instrument commonly known as a "security," at law or otherwise.

 

5.                                           Age of Majority

The BitSent Services are only intended to be used by Canadian residents that have reached the age of majority in their province of residence. Your use of the BitSent Services shall serve to confirm that you are a Canadian resident who has reached the age of majority in their province of residence.

6.                                Use of the Website and Services by You

Your use of the Website and Services is subject to all applicable local, provincial, and federal laws and regulations. It is your responsibility to determine what, if any, taxes apply to units of virtual currency that you purchase or sell using the Service, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. BitSent is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction.

In order to access our Services or as part of an account registration process, you may be required to provide personal information about yourself (such as identification or contact details). You agree that any personal information you give to BitSent, including identification documents, will always be accurate, correct and up to date. BitSent relies on this information to provide its Services and to ensure its Services are compliant under law, and is not liable for any criminal or civil actions against you that may result from you providing false information.

You may not use, allow, or enable others to use the Website or Services, or knowingly condone use of the Website or Services by others, in any manner that is, attempts to, or is likely to:

·                be obscene, fraudulent, defamatory, libelous, indecent, discourteous, racially or ethnically offensive, harassing, threatening, abusive, pornographic or discriminatory;

·                affect us adversely or reflect negatively on us, the Website or our Services, our goodwill, name or reputation or cause duress, distress, or discomfort to us or anyone else, or discourage any person, firm, or enterprise from using all or any portion, features, or functions of the Website or our Services, or from advertising, linking, or becoming a supplier to us in connection with the Website or our Services;

·                send or result in the transmission of junk e-mail, chain letters, duplicative or unsolicited messages, or so-called “spamming” and “phishing”;

·                transmit, distribute, or upload content or programs that contain any viruses, Trojan horses, worms or other disabling devices or harmful components intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data or personal information;

·                modify, disrupt, impair, alter, or interfere with the use, features, functions, operation, or maintenance of the Website or our Services or the rights or use and enjoyment of the Website or Services by any other user;

·                advocate or encourage any illegal activity;

·                infringe upon or misappropriate the copyright, patent, trademark, trade secret, publicity rights or other intellectual property or proprietary rights of BitSent or any third party;

·                violate the privacy of any individual, including users of the Website; or

·                violate any applicable local, provincial, state or national laws or regulations (anywhere in the world).

Unless you have been specifically permitted to do so in a separate agreement with BitSent, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Contents or any BitSent products (that are not virtual currency) and services for any purpose.

You agree that you are solely responsible for (and that BitSent has no responsibility to you or to any third party for) any breach of your obligations under these Terms of Service and for the consequences (including any loss or damage which BitSent may suffer) of any such breach.

7.                                Participation in Comments on the Website

BitSent encourages comments on our Website (“User Content”). You acknowledge and agree that if you submit any User Content to the Website you will be solely responsible for such User Content. BitSent will not be liable in any way for any such User Content submitted. You further agree that you will not:

·       submit any User Content which is harassing, abusive, threatening, harmful, libelous or defamatory, encourages conduct that could constitute a criminal offense or give rise to civil liabilities, or is unlawful in any other way.

·       submit any User Content protected by intellectual property laws or by rights of privacy, unless you own the rights thereto or have received all necessary consents. You shall be solely liable for any damage resulting from any infringement of copyright, trademark or other proprietary rights;

·       submit any User Content which contains a virus or other harmful components;

·       engage in activity that interferes with or disrupts the use of the Website by other users;

·       submit any User Content that encourages any illegal activities, or provides guidance or instructional activities about such illegal activities;

·       make any false representation, including impersonation of any person or entity or misrepresentation of your affiliation with any person or entity; or

·       make use of any User Content for commercial purposes, such as advertising any products or services, reselling or publishing the information posted or transmitted.

When submitting ANY User Content in ANY form to the Website, you are solely responsible for the content of any comments you make. You agree that no comments submitted by you to the Website will:

·       violate any right of any individual, group, community or business, including but not limited to copyright, trademark, privacy, or other personal or proprietary rights;

·       be libelous or contain libelous or other otherwise unlawful, slanderous abusive, or obscene material, or constitute the misappropriation of trade secrets of any third party;

·       disparage the products or services of any third party; or

·       contain any personal information (other than your user name).

BitSent does not pre-screen, monitor or edit the User Content posted or submitted to the Website. However, BitSent reserves the right to edit, limit or remove any such User Content in its sole discretion. Notwithstanding, you shall remain solely responsible for any User Content you submit or post.

When participating in any publicly posted User Content on the Website, you may be exposed to User Content that is inaccurate, incomplete or unsuitable. Please notify BitSent (with the contact information posted at the bottom of this document) of any illegal or inappropriate User Content, and BitSent will take appropriate action. BitSent will not be responsible for the User Content or accuracy of any information, and shall not be responsible for any acts taken or decisions made based on such information.

BitSent may establish procedures and practices relating to the use of and participation in the Website. Such procedures and practices may include limitations on the number of entries and the size of files that may be submitted, limitations on the number and type of User Content submitted at any given time and the number of days content will be saved before deletion. BitSent will not be responsible for any User Content deleted by BitSent or otherwise, or for your inability to submit any User Content. Please remember that any information you disclose in these public forums or community areas becomes public information and is immediately accessible to other users, so it is important for you to carefully consider what, if any, personal information you reveal in these areas.

8.                                Click-Through Agreements

Before you use certain areas of the Website or Services, you may be asked to indicate your acceptance of certain special terms and conditions by clicking on a button marked “OK” or “I agree.” Any special terms and conditions to which you agree will supplement and amend these Terms of Service. 

9.                                Links to Third-Party Websites

Use of certain links on the Website will direct you away from the Website to third party websites. Such third party websites are not under the control of BitSent, and BitSent is not responsible for the contents of any such website or any link contained in such website. The third party links included on the Website are provided for your convenience, and the inclusion of such links does not imply a recommendation or endorsement by BitSent of any such website or the products or services offered therein.

10.                             Ownership of Intellectual Property Rights

The Website together with all trade-marks and other intellectual property displayed, distributed, or otherwise made available via the Website, is the exclusive property of BitSent, and its successors, assigns, licensors, and/or suppliers. Unless you have agreed otherwise in writing with BitSent nothing in these Terms of Service gives you a right to use any of the Contents, BitSent’s trade-marks or other intellectual property of BitSent.  You may not assign or transfer any of the Contents and you may not grant a license to use or access the Website to any party.

You may use the Website and the Contents solely for your non-commercial and limited personal use and for no other purposes. 

No information or statement contained in these Terms of Service or the Website shall be construed as conferring, directly or by implication, estoppel or otherwise, any license or right under any patent, copyright, trade-mark, or other intellectual property right of BitSent or any third party.  You must not alter, delete, or conceal any copyright or other notices contained on the Website, including notices on any of the Contents that you are permitted to download, transmit, display, print, or reproduce from the Website.

You may not allow any third party (whether or not for your benefit) to reproduce, modify, create derivative works from, display, perform, publish, distribute, disseminate, broadcast or circulate to any third party (including, without limitation, on or via a third party website), or otherwise use, any Contents without the express prior written consent of BitSent or its owner if BitSent is not the owner.

Any unauthorized or prohibited use of any Contents may subject you to civil liability, criminal prosecution, or both, under applicable federal, provincial, state and local laws.

You may not create a link to the Website without BitSent’s prior permission.  We may, however, if requested, grant a limited, nonexclusive right to create a link to the Website provided that such link is to the entry page of the Website and does not portray BitSent or any of its activities or services in a false, misleading, derogatory, or otherwise negative manner.

The limited rights granted to you under these Terms of Service may be revoked by BitSent at any time for any reason whatsoever.

Links to third party websites on the Website are provided solely as a convenience to you. If you use these links, you will leave the Website.  BitSent does not control and is not responsible for any of such third party websites, their content or their policies, including, without limitation, privacy policies or lack thereof. BitSent does not endorse or make any representations about such third party websites or any information, software, products and services located there, or any results that may be obtained from using such software, products and services.  If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.  You acknowledge and agree that BitSent shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with the use of or reliance on any such third party websites.  

11.                             Intellectual Property Infringement

If you are an owner of intellectual property (or the owner's authorized agent) and believe that any of the Contents or the Website or our Services infringes your intellectual property, please notify us by contacting us at info @BitSent.ca.

12.                             Third-Party Information

Any third-party content, data or publications made available through the Website are furnished by BitSent on an as-is basis for your convenience and information. Any opinions, advice, statements, services, offers, or other information made available by third parties, including program hosts, information providers, or any user of the Website, are those of the respective author(s) or publisher(s) and not of BitSent. BitSent DISCLAIMS ANY WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, THAT THE INFORMATION IN SUCH PUBLICATIONS IS ACCURATE OR COMPLETE.

13.                             No Warranty

THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING QUEBEC, DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LEGAL WARRANTIES AND THE EXCLUSION OR LIMITATION OF REPRESENTATIONS MADE CONCERNING OUR GOODS OR SERVICES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR SOLE RISK AND THAT THE WEBSITE AND THE CONTENTS AND OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

IN PARTICULAR, BITSENT AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:

(a)            YOUR USE OF THE WEBSITE OR SERVICES WILL MEET YOUR REQUIREMENTS,

(b)            YOUR USE OF THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR,

(c)            ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE WEBSITE OR SERVICES WILL BE ACCURATE OR RELIABLE, AND

(d)            THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE WEBSITE OR SERVICES WILL BE CORRECTED.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM BITSENT OR THROUGH OR FROM THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE.

BITSENT FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE (EVEN IF YOU HAVE ADVISED US OF THAT PURPOSE) AND NON-INFRINGEMENT.

14.                             Limitation of Liability

THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING QUEBEC, DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS OF LIABILITY OR CERTAIN DAMAGES.  IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

SUBJECT TO SECTION 13 ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE BITSENT WEBSITE AND SERVICES IS AT YOUR SOLE RISK, AND BITSENT AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:

(a)            ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF ACTUAL OR ANTICIPATED PROFITS OR REVENUE, FAILURE TO REALIZE EXPECTED SAVINGS, LOSS OF GOODWILL OR BUSINESS REPUTATION, LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS, EVEN IF BITSENT HAS BEEN INFORMED IN ADVANCE OR OUGHT REASONABLE TO HAVE KNOWN OF THE POTENTIAL FOR SUCH DAMAGES; AND

(b)            ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:

(i)              ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE;

(ii)             ANY CHANGES WHICH BITSENT MAY MAKE TO THE WEBSITE OR SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE WEBSITE OR SERVICES;

(iii)            GOVERNMENTAL OR REGULATORY INTERVENTION IN THE OPERATION OF THE SERVICES OR WEBSITE;

(iv)           THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY USER CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE WEBSITE OR SERVICES;

(v)            YOUR FAILURE TO PROVIDE BITSENT WITH ACCURATE  INFORMATION.

THE LIMITATIONS ON BITSENT’S LIABILITY TO YOU IN THIS SECTION SHALL APPLY WHETHER OR NOT BITSENT HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

15.                             Termination

We may terminate your use of the Website and/or access to the Contents, features, functionality, products and services made available in connection therewith, at any time and for any reason, with or without cause, without prior notice to you and without any liability or further obligation of any kind whatsoever to you or any other party.

Without limiting the foregoing, BitSent may at any time, terminate your use of the Website and may cease to offer, or may refuse to offer, you Services if:

(a)            you have breached any provision of these Terms of Services (or have acted in a manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms of Service);

(b)            BitSent is required to do so by law (for example, where the provision of the Website or Services to you is, or becomes, unlawful);

(c)            BitSent is transitioning to no longer providing the Website or Services to users in the country in which you are resident or from which you use the Website or Services; or

(d)            the provision of the Website or Services to you by BitSent is, in BitSent’s opinion, no longer commercially viable.

When these Terms of Service come to an end, all of the legal rights, obligations and liabilities that you and BitSent have benefited from, been subject to (or which have accrued over time while the Terms of Service have been in force) or which are expressed to continue indefinitely, shall be unaffected by such termination.

16.                             Indemnification

You agree to indemnify, defend, and hold harmless BitSent and its successors and assigns, and any of their respective officers, directors, employees, members, agents, representatives, licensors, advertisers, and suppliers from any liability, loss, claim, and expense (including reasonable legal fees) related to (a) your violation of these Terms of Service, and (b) your use of the Website and Services.

We reserve the right to assume, at our sole expense, the exclusive defense and control of any such claim or action and all negotiations for settlement, or compromise, and you agree to fully cooperate with us in the defense of any such claim, action, settlement or compromise negotiations, as we may request. 

17.                             General

These Terms of Service constitute the entire agreement between you and BitSent relating to your use and our provision of the Website and Services.

You agree that BitSent may provide you with notices, including those regarding changes to these Terms of Service, by email, regular mail, at the time of a transaction with Bitsent (such as at an AVM or face-to-face transaction), or postings on the Website.

You agree that if BitSent does not exercise or enforce any legal right or remedy which is contained in these Terms of Service (or which BitSent has the benefit of under any applicable law), this will not be taken to be a formal waiver of BitSent’s rights and that those rights or remedies will still be available to BitSent.

If any provision of these Terms of Service is held to be illegal, invalid or unenforceable, this will not affect any other provision of these Terms of Service and the agreement between you and us will be deemed amended to the extent necessary to make it legal, valid, and enforceable.

The laws of the Province of Ontario and the federal laws applicable therein shall govern these Terms of Service in all respects, without giving effect to conflicts of laws principles.

No e-mail address found on the Website may be harvested or otherwise used for purposes of solicitation.

18.                             Obtaining BitSent's Consent

To request the consent of BitSent for any of the actions for which such consent is required under these Terms of Service, please send an e-mail to info@bitsent.ca.  BitSent reserves the right to refuse any such requests in its sole discretion.

 

Privacy Policy

In this Privacy Policy you will find information on the ways in which BitSent collects, uses, discloses and otherwise manages your personal information provided to us, including through our Website or our Services.

In this Privacy Policy:

 

COLLECTION & USE OF PERSONAL INFORMATION

CHILDREN UNDER 13

WEBSITE INFORMATION

DISCLOSURE OF PERSONAL INFORMATION

SECURITY SAFEGUARDS

STORAGE AND USE OUTSIDE OF CANADA

ACCESS TO PERSONAL INFORMATION

CHANGES TO THE PRIVACY POLICY

CONTACT US

 

COLLECTION & USE OF PERSONAL INFORMATION

Personal information is information about an identifiable individual. Personal information includes information that could be used to identify you and information that is uniquely associated with you. We collect personal information that you provide to us when you use our Website or Services, including when you participate in activities such as the following:

  • Purchase or sell units of virtual currency;
  • Contact us with a question, to become a BitRated merchant, or to book an appointment;
  • Purchase advertisement services or other products;
  • Return merchandise;
  • Make a comment on our website;
  • Participate in one of our surveys or other customer research;
  • Participate in our contests or promotions; and
  • Apply for employment.

Purchase or Sell Virtual Currency: When you purchase units of virtual currency from us, we may collect certain information (e.g., email address, first and last name, initials, date of birth, type of identification document (ID) used, ID reference number, country and city of issue of ID, address, phone number, occupation, video recording of you at the AVM, or a photograph of you with certain documentation when completing a credit card transaction). If you purchase units of virtual currency using a debit, credit card, or by wire transfer, we collect your debit, credit card, or banking-related information and signature in order to process your transaction. When you sell units of virtual currency to us, we may collect certain information (e.g., email address, first and last name, initials, date of birth, type of ID used, ID reference number, country and city of issue of ID, address, phone number, banking account information, and occupation). We use this information for security purposes, to verify your identity and help to detect and prevent fraud, to detect and deter suspicious transactions that may involve money laundering, to comply with current and future laws that may apply to this personal information, to enforce the daily and monthly maximum, and to process and to confirm the transaction. We also use certain of this information in an aggregated, non-personally identifiable form to better understand our customers, and to enhance our Services and promotions.

 

Contact Us:  If you choose to e-mail us with a comment or question, we collect your namee-mail address and the question or comment you provide. We may retain this information to assist you in the future.  We also may use your comments, suggestions or feedback to monitor and/or improve our product and service offerings and our Website.

If you contact us to become a BitRated merchant, to host an automated vending machine, or to book an appointment, we may also collect certain personal information (such as first and last name, email address, phone number, occupation, and address/postal code). We use this information to provide a tailored response to you.

Other Purchases: If you buy advertising services from us or purchase other products that are not virtual currency, we ask you for information we need to process your purchase or provide you with the services you requested. We collect information about your purchase, such as the items you bought, the price of the items, and the payment method you used. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients.

Email Communications:  We may obtain your consent to send you emails about our products and services. You may remove yourself from our electronic newsletter list by following the instructions in each of our e-mails.  You may also remove yourself from our e-mail list by contacting us as set out in the “Contact Us” section below.

Merchandise Returns: When you return merchandise, we may collect information such as digital wallet, debit or credit-related information to process and administer the refund transaction.

Comments: When you post a comment on our website, you may be asked for personal information such as your name and email address. We collect this information to identify who you are and to facilitate your participation in our on-line forums. Please remember that any information you disclose in these public forums or community areas becomes public information and is immediately accessible to other users, so it is important for you to carefully consider what, if any, personal information you reveal in these areas.

Social Media:  We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.

Surveys and Customer Research: From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. We use this information to help us understand our customers, and to enhance our Services and promotions. Information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form.

Contests, Sweepstakes and Promotions: When you enter a contest or participate in a promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the contest or promotion.

Employment:  In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.

CHILDREN UNDER 13

Given our concern for the privacy of children, it is our policy not to collect personal information from children under the age of 13. Please contact us at the contact information below if you believe we may have collected information from your child and we will work to delete it.

WEBSITE INFORMATION

In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet Protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system, and average time spent on our Website. We use this information to help us understand Website activity and to monitor and improve our services and our Website.

Cookies & Other Digital Marker Technologies:  Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies to help us understand which areas of our Website are useful and which areas need improvement, which assists us in planning for future improvements to the Website. You may set your Web browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take full advantage of all of the features of our Website.

We may also use a technology called "tracer tags" or "Web Beacons". This technology allows us to understand which pages you visit on our Website or if you open an email sent from us. These tracer tags are used to help us optimize and tailor our emails and Website for you.

We may also use third parties to assist us or provide us with the following services:

  • perform remarketing, which consists in serving advertisements on other websites; in such a case, the concerned third parties may show our ads on sites across the Internet;
  • obtain reports on number of impressions of our advertising and other reporting on demographics and interest in our advertising campaigns;
  • collect, analyze and/or aggregate your personal information (such as IP address, gender, age, and interests), for the purpose of helping us understand how visitors engage with our Website and improve our products.

These companies may use cookies and other digital marker technologies to (i) collect personal information, and (ii) to inform, optimize, and serve ads based on your previous visits to our Website, and (iii) report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our Website.  These companies may also use tracer tags or web beacons to report certain information about your visits to our Website and the websites which advertise and feature links to our Website, in order to measure the effectiveness of our advertisements. You may block cookies or opt out of interest-based advertising. For more information on opting out, visit www.youradchoices.ca.

DISCLOSURE OF PERSONAL INFORMATION

Affiliates and Service Providers:  We may share personal information with our affiliates for the purposes described in this Privacy Policy. We may also transfer (or otherwise make available) your personal information to third parties who provide services on our behalf.  Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.

Legal:  We and our service providers may provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by law.  We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims or prevent actual or suspect loss or harm to persons or property.

Compliance with Changing Laws: Many countries are considering laws relating to virtual currencies, including Canada. We may use and disclose your personal information in order to comply with those laws if they are enacted and we believe such laws apply to personal information that we have already collected.

Purchase and Sale of a Business:  In the event that we sell all or part of our business or make a sale or transfer of assets or are otherwise involved in a merger or business transfer, we may transfer your personal information to a third party as part of that transaction.

LINKS

Our Website may contain links to other sites that Bitsent does not own or operate. Also, links to our Website may be featured on third party websites on which we advertise. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.

SECURITY SAFEGUARDS

We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.  The safeguards we employ depend on the sensitivity of the information collected. For example, we generally encrypt information that is collected through our AVMs or through face-to-face virtual currency transactions.

You should be aware that no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot guarantee or warrant the security of any such information.

We have personal information retention processes in place. We retain personal information for different periods of time depending on the purposes for collection and applicable legal requirements, such as to comply with tax obligations and for anti-fraud and anti-money laundering purposes. For example, we retain images taken during use of our AVMs or face-to-face transactions for 31 days or longer if an incident or suspicious transaction has occurred. We may keep other transaction records for at least 7 years for audit and tax purposes.

STORAGE AND USE OUTSIDE OF CANADA

Our affiliates and third party service providers may be located or may provide services outside of Canada. We require affiliates and third party service providers who receive your personal information from us to provide your personal information with a comparable level of protection. However, your personal information will also be subject to the laws of those jurisdictions.

ACCESS TO PERSONAL INFORMATION

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in the personal information we have in our custody or control by emailing us at the contact information set out below. We may request certain personal information for the purposes of verifying your identity when requesting access to or correction of your personal information records.

CHANGES TO THE PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes to our personal information practices.  The revised Privacy Policy will be posted on the Website.  We will treat your personal information in accordance with the privacy policy in place at the time of collection of such information, or as you otherwise consent.

CONTACT US

If you would have any questions or comments about the way in which we treat your personal information, or if you wish to request access, updating or correction of personal information we have about you, please contact us as at privacy@bitsent.ca

 

Last updated: November 8, 2014.