- “Website” means the site at www.BitSent.ca and any other site BitSent maintains.
- “Services” means the services BitSent provides to you so that you can engage with BitSent, such as to purchase units of virtual currency from us or sell units of virtual currencies to us.
- “BitSent”, “we”, “us”, “our” means BitSent Inc.
Personal information is information about an identifiable individual. Personal information includes information that could be used to identify you and information that is uniquely associated with you. We collect personal information that you provide to us when you use our Website or Services, including when you participate in activities such as the following:
- Purchase or sell units of virtual currency;
- Contact us with a question, to become a BitRated merchant, or to book an appointment;
- Purchase advertisement services or other products;
- Return merchandise;
- Make a comment on our website;
- Participate in one of our surveys or other customer research;
- Participate in our contests or promotions; and
- Apply for employment.
Purchase or Sell Virtual Currency: When you purchase units of virtual currency from us, we may collect certain information (e.g., email address, first and last name, initials, date of birth, type of identification document (ID) used, ID reference number, country and city of issue of ID, address, phone number, occupation, video recording of you at the AVM, or a photograph of you with certain documentation when completing a credit card transaction). If you purchase units of virtual currency using a debit, credit card, or by wire transfer, we collect your debit, credit card, or banking-related information and signature in order to process your transaction. When you sell units of virtual currency to us, we may collect certain information (e.g., email address, first and last name, initials, date of birth, type of ID used, ID reference number, country and city of issue of ID, address, phone number, banking account information, and occupation). We use this information for security purposes, to verify your identity and help to detect and prevent fraud, to detect and deter suspicious transactions that may involve money laundering, to comply with current and future laws that may apply to this personal information, to enforce the daily and monthly maximum, and to process and to confirm the transaction. We also use certain of this information in an aggregated, non-personally identifiable form to better understand our customers, and to enhance our Services and promotions.
Contact Us: If you choose to e-mail us with a comment or question, we collect your name, e-mail address and the question or comment you provide. We may retain this information to assist you in the future. We also may use your comments, suggestions or feedback to monitor and/or improve our product and service offerings and our Website.
If you contact us to become a BitRated merchant, to host an automated vending machine, or to book an appointment, we may also collect certain personal information (such as first and last name, email address, phone number, occupation, and address/postal code). We use this information to provide a tailored response to you.
Other Purchases: If you buy advertising services from us or purchase other products that are not virtual currency, we ask you for information we need to process your purchase or provide you with the services you requested. We collect information about your purchase, such as the items you bought, the price of the items, and the payment method you used. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients.
Email Communications: We may obtain your consent to send you emails about our products and services. You may remove yourself from our electronic newsletter list by following the instructions in each of our e-mails. You may also remove yourself from our e-mail list by contacting us as set out in the “Contact Us” section below.
Merchandise Returns: When you return merchandise, we may collect information such as digital wallet, debit or credit-related information to process and administer the refund transaction.
Comments: When you post a comment on our website, you may be asked for personal information such as your name and email address. We collect this information to identify who you are and to facilitate your participation in our on-line forums. Please remember that any information you disclose in these public forums or community areas becomes public information and is immediately accessible to other users, so it is important for you to carefully consider what, if any, personal information you reveal in these areas.
Social Media: We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.
Surveys and Customer Research: From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. We use this information to help us understand our customers, and to enhance our Services and promotions. Information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form.
Contests, Sweepstakes and Promotions: When you enter a contest or participate in a promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the contest or promotion.
Employment: In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.
Given our concern for the privacy of children, it is our policy not to collect personal information from children under the age of 13. Please contact us at the contact information below if you believe we may have collected information from your child and we will work to delete it.
In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet Protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system, and average time spent on our Website. We use this information to help us understand Website activity and to monitor and improve our services and our Website.
We may also use a technology called "tracer tags" or "Web Beacons". This technology allows us to understand which pages you visit on our Website or if you open an email sent from us. These tracer tags are used to help us optimize and tailor our emails and Website for you.
We may also use third parties to assist us or provide us with the following services:
- perform remarketing, which consists in serving advertisements on other websites; in such a case, the concerned third parties may show our ads on sites across the Internet;
- obtain reports on number of impressions of our advertising and other reporting on demographics and interest in our advertising campaigns;
- collect, analyze and/or aggregate your personal information (such as IP address, gender, age, and interests), for the purpose of helping us understand how visitors engage with our Website and improve our products.
Legal: We and our service providers may provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims or prevent actual or suspect loss or harm to persons or property.
Compliance with Changing Laws: Many countries are considering laws relating to virtual currencies, including Canada. We may use and disclose your personal information in order to comply with those laws if they are enacted and we believe such laws apply to personal information that we have already collected.
Purchase and Sale of a Business: In the event that we sell all or part of our business or make a sale or transfer of assets or are otherwise involved in a merger or business transfer, we may transfer your personal information to a third party as part of that transaction.
We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. The safeguards we employ depend on the sensitivity of the information collected. For example, we generally encrypt information that is collected through our AVMs or through face-to-face virtual currency transactions.
You should be aware that no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot guarantee or warrant the security of any such information.
We have personal information retention processes in place. We retain personal information for different periods of time depending on the purposes for collection and applicable legal requirements, such as to comply with tax obligations and for anti-fraud and anti-money laundering purposes. For example, we retain images taken during use of our AVMs or face-to-face transactions for 31 days or longer if an incident or suspicious transaction has occurred. We may keep other transaction records for at least 7 years for audit and tax purposes.
Our affiliates and third party service providers may be located or may provide services outside of Canada. We require affiliates and third party service providers who receive your personal information from us to provide your personal information with a comparable level of protection. However, your personal information will also be subject to the laws of those jurisdictions.
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in the personal information we have in our custody or control by emailing us at the contact information set out below. We may request certain personal information for the purposes of verifying your identity when requesting access to or correction of your personal information records.
If you would have any questions or comments about the way in which we treat your personal information, or if you wish to request access, updating or correction of personal information we have about you, please contact us as at email@example.com.
Last updated: March 18, 2014